Privacy Policy

Traveller Track ("we", "us", "our") provides bookkeeping, financial tracking, performance insights, and networking services for clients in the transport sector, including ETS (Express Transport Services), corporate fleets, spot rentals, and self-drive operators. We are committed to protecting the privacy and security of the personal and business data you entrust to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your data in compliance with applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) in India.

We act as a Data Fiduciary under the DPDP Act for the personal data we process on your behalf.

1. Information We Collect

We collect the following types of information to deliver our services:

Business and Financial Data: Transaction records, invoices, expenses, revenue details, payment histories, fleet/vehicle usage logs, booking data, and other financial metrics you upload or integrate (e.g., via API, Excel, or manual entry).

Personal Data of Users and Associated Individuals: Names, phone numbers, email addresses, addresses, KYC documents (if provided), driver/owner details, employee information, and contact details of clients, drivers, or business representatives.

Account and Usage Data: Login credentials, IP address, device information, login times, features used, reports generated, and interaction logs within our platform.

Insights and Analytics Data: Derived data from processing your inputs, such as performance reports, trend analysis, cost breakdowns, and efficiency insights.

We collect only the data necessary for providing bookkeeping, tracking, insights, and connection services. Sensitive personal data (e.g., financial passwords, bank OTPs) is not collected or stored by us.

2. How We Use Your Information

We use your information solely for the following legitimate purposes:

To provide bookkeeping, financial tracking, and record-keeping services.

To generate insights, dashboards, reports, and analytics about your transport operations (e.g., profitability, vehicle utilization, expense patterns).

To facilitate connections between clients (e.g., matching spot rentals or networking opportunities, with your consent where required).

To manage your account, provide support, send service updates, and communicate regarding your subscription or queries.

To improve our platform, detect fraud, ensure security, and comply with legal obligations.

All processing is based on your consent, contractual necessity (as per our service agreement), or legitimate interests, in line with DPDP Act requirements.

3. Sharing and Disclosure of Information

We do not sell your data. We share information only as necessary:

With service providers (e.g., cloud hosting, analytics tools, payment processors) who are contractually bound to protect data and process it only for our purposes.

With transport ecosystem partners (e.g., for connections or integrations) only with your explicit consent or as directed by you.

If required by law, government authorities, courts, or regulatory bodies (including under DPDP Act).

In case of mergers, acquisitions, or business transfers, with notice where feasible.

4. Data Storage, Security, and Retention

Your data is stored securely on encrypted servers with industry-standard measures (firewalls, access controls, encryption at rest/transit). We retain data only as long as necessary for service delivery, legal compliance, or dispute resolution (typically up to 7 years for financial records or as per your instructions). After that, data is securely deleted or anonymized.

5. Your Rights Under DPDP Act and Other Laws

As a Data Principal, you have the right to:

Access, correct, update, or erase your personal data.

Withdraw consent (where processing is consent-based), subject to contractual obligations.

Nominate a representative for rights exercise (in case of death/incapacity).

Grievance redressal (contact our Grievance Officer below within timelines prescribed by law).

To exercise rights, email us. We will respond within the statutory period (e.g., 30 days under DPDP rules where applicable).

6. Grievance Officer

For complaints or queries:

Grievance Officer: Bhavish Dewaat

Email: bhavishdewaat@rochasoft.in

We will acknowledge and resolve in accordance with DPDP Act.

7. Children's Data

Our services are not directed at children under 18. We do not knowingly process children's personal data.

8. Changes to This Policy

We may update this policy. Changes will be posted here with a new effective date. Significant changes will be notified via email or platform dashboard.

9. Contact Us

Email: support@travellertrack.in

Business Name: Traveller Track

Location: Delhi, India

By using Traveller Track services, you agree to this Privacy Policy and our processing of data as described.